Terms of Use

i-need offers its services under the following terms of use (hereinafter collectively referred to as the "Agreement"), which constitute a legally binding agreement between you and i-need and/or any related/affiliated company or business (the "Company"). You should read this carefully and use i-need services only if you agree to and consent to these terms.

These terms and conditions apply, directly or indirectly (through distributors), to all of our services, available online, via any mobile device, email, or phone. By accessing, browsing, and using our website, mobile app, or applications through any of our platforms (hereinafter referred to as "i-need"), you accept and agree that you have read, understood, and agreed to the terms and conditions set forth below (including the privacy policy under Section B).

If you do not agree with these terms and conditions, including the privacy statement, and are not willing to be bound by them, please do not install our app and/or delete it immediately, as well as any part of it, from your mobile phone or computer, and refrain from using it in any way.

1.The software is owned, operated, and offered by i-need and is provided solely for your personal, non-commercial use, in accordance with the terms and conditions set forth below. All content, including but not limited to trademarks, logos, symbols, website names, industrial designs, images, photographs, background images, icons, navigation tools, and text, among others, of this software or related products and goods displayed in the software, are protected by intellectual property, industrial property, and trademark rights and belong to i-need or third parties authorized by i-need to carry out activities related to the software. All are protected by the relevant provisions of Greek law, European law, and international conventions. The user agrees to respect the intellectual property rights of i-need and others and understands that they cannot be used in any way or medium without the prior written permission of their owners.

The Company grants a non-exclusive, non-transferable right to use the software and i-need service exclusively for your personal, non-commercial use, in accordance with the terms and conditions of this agreement. All rights not expressly granted to you remain the property of the company and its licensors.

i-need is not responsible for any damages caused by a user who has copied, transferred, distributed, or otherwise used protected content from this software in violation of the rights of third parties.

Therefore, resale, deep-linking, use, copying, monitoring (using spiders or scraping), display, download, or reproduction of any content or information, software, products, or services available on our software for any commercial or competitive activity or purpose is prohibited.

Also, the email address you use to register for the software must not, under any circumstances, be confused with the name of the i-need company, nor contain it.

2.Without the prior written consent of i-need, you may not: (i) use, modify, or integrate any part of the software into another software, or create a derivative work from any part of the software; (ii) sell, license (or sublicense), lease, assign, transfer, pledge, or share your rights under this agreement with or to any other person; (iii) copy, distribute, or reproduce the application for the benefit of third parties; (iv) disclose the results of any benchmarking of the application or use it for your own competitive software development activities; or (v) modify, disassemble, decompile, reverse engineer, revise, or improve the software, or attempt to discover the source code of the software.

3.For the purposes of this agreement, the following definitions apply:

• "We," "us," "our," and "Company" refer to i-need and its affiliated companies or businesses.
• "User(s)" generally refers to the end recipient of services who finds and contacts a professional, handyman, or technician through our mobile applications or website.
• "Professionals" refers to all registered professionals (handymen or technicians) on i-need.
• "Application" refers to the mobile or web applications owned by i-need and used by you to contact or view handymen or technicians.
• "Availability Check" refers to the automatic system of 3-position registrations per area and specialty. Once the positions are filled, the area is closed and reopens only when a position is freed. However, we reserve the right to increase the number of professional listings in an area by up to 2 positions, depending on the volume of calls in specific specialties, to ensure you always receive prompt and quality services.
• "Search" refers to our unique (in this industry) search engine, where users no longer search for a professional by area but based on the distance between them and the professional.

4.Our services consist of providing users with information about professionals and technicians by category and distance, as well as posting on our website and applications any information, observations, and comments that you (users and professionals) provide to us. Therefore, professionals are fully responsible for their details and any changes to them as they are recorded by us (in the mobile app and on the website) and for the way their profile appears in our software, which must be updated.

Although we are very careful in providing our i-need services, we are not always able to verify, nor can we guarantee, that all the information you send us is accurate, complete, or correct, and we cannot be held responsible for any errors (including obvious and typographical errors), any interruptions (due to any (temporary or partial) system failure, repair, maintenance, or upgrade of our software or for any other reason), inaccurate, misleading, or false information, or the non-delivery of information. Users are responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information displayed on our software. Despite our best efforts, our software cannot always be in a position to confirm the quality, level, services, or rating of each user to whom the service is provided, as entries are generally made by you.

5.You may use i-need only if you are registered. Only adults who are legally competent, according to the law, are eligible to register. Otherwise, you must not use i-need software and services. Additionally, if for any reason your account has been suspended or canceled, temporarily or permanently, you cannot register.

To register as a user or professional, you must complete the registration form available at https://www.i-need.gr/eggrafi/ on our software. Please note that registration forms and applications for users differ from those for professionals.

To be registered as a professional, you must have a work permit related to the technical activity you declare and a business registration. If you are also engaged in commercial activities, this does not prevent the registration of your details as long as your technical profession is included in your business registration. i-need or the user reserves the right to request and view these documents at any time. Any changes in your activity (specialty, location, phone numbers, etc.) must be immediately reported to i-need.

Registration with i-need and its use by you as a professional is strictly personal. It is strictly prohibited to grant use of your account to third parties. Violation of this rule will result in the immediate, permanent, and irrevocable termination of your cooperation with i-need.

6.In i-need, you agree and accept:

• To provide true, accurate, complete, and up-to-date information about yourself on the registration form and to update it whenever necessary. i-need is not obligated to monitor or verify the accuracy of the information you provide. If any information you provide does not comply with these provisions or if i-need has reasonable grounds to suspect that this information is not accurate, i-need has the right to refuse your registration, whether as a user or handyman, or even to suspend or terminate, without notice, your account registration and refuse any and all present or future use of our i-need services. In such a case, you will not be entitled to any compensation for the refusal, suspension, or cancellation of your registration, and the initial registration fee given at the start of our cooperation will be forfeited as a penalty, without prejudice to i-need’s right to claim compensation for any other damages not covered by this amount.
• Not to use i-need: for any illegal purpose; in any way that interrupts, harms, diminishes, or makes i-need less effective; to transfer files containing viruses, trojans, or other harmful programs; to access or attempt to access other users' accounts, or to breach or attempt to breach any security measures; to disseminate any content that is defamatory, obscene, or offensive, threatening or abusive to any person or group based on religion, gender, sexual orientation, race, ethnicity, age, or disability, or anything similar; or to advertise or promote third-party products or services.
• To treat users-customers who have been referred to you through i-need with respect and not cause any harm, annoyance, disturbance, or inconvenience to them, nor engage in any related or similar acts that may damage the reputation and honor of other users or professionals, or even our own reputation. In case of violation of this obligation, you are liable to compensate for and rectify any damage caused due to your breach of this term or this agreement.
• That we are not responsible for the content of information and communications sent or received by you or other third-party users of i-need via our website or app in general. If you wish, we are available through our website to hear your comments and observations regarding any other user.
• To comply with all applicable laws and regulations when using i-need software or services.
• Not to process or disclose to third parties the personal data of other participants that are transferred or otherwise disclosed to you, unless you have the written consent of the other user.
• Also, the website you declare in your profile and register in the form must be your professional page, and its use is strictly personal.
• That accessing and using the i-need service via mobile devices, or using certain mobile features, may involve a fee from the provider or carrier of the mobile services you use ("Provider"), and you are solely responsible for paying such fees. i-need is not liable nor does it maintain any form of collaboration with internet service providers or mobile phone companies, and therefore is not involved with these charges.
• To promptly respond to the call made by the user, informing them of your ability or inability to provide your services within a reasonable time, which shall not exceed 2 hours unless the services require immediate professional intervention.
• To allow i-need to place promotional and advertising material in your store or professional vehicle. Such material will be provided to you by i-need at no cost to you and without further claims for compensation for its use.

7.Professionals agree to be evaluated by users-recipients of their services through i-need, while users must be objective in this process, limiting their comments to the services they received.

• The user's complete comment may (a) be posted on the relevant page of our software on the professional's profile for the sole purpose of informing other users about the level of service, professionalism, reliability, and pricing of the professional; or (b) be used (in whole or in part) and made available by i-need at its discretion (e.g., for marketing, promotion, or improvement of our services) on our software or on social media platforms, newsletters, special offers, applications, or other channels owned, hosted, used, or controlled by i-need.
• Professionals have the opportunity to respond to the comment, but they cannot engage in conversations or disputes through our website.
• i-need reserves the right at its discretion to reject or even remove comments that are offensive or irrelevant to the services provided.
• The evaluation form from users must not include (further commercial) offers, invitations, or advertisements, or contain any incentives.

8.Under the terms of this agreement, only professionals are charged with annual fees, and i-need is committed that for the next 2 years, the registration fee for professionals will remain at €150 per year, including the applicable VAT. Users are not charged for our services. Additionally, our mobile phone app is available for free.

9.We are constantly looking for ways to improve and expand i-need. Therefore, we may modify these terms from time to time. The modified terms will take effect upon their posting. Any use after modification constitutes acceptance of the new terms.

10.i-need operates under high ethical standards and respects your privacy. Except where required by law or competent authorities (including but not limited to courts, prosecutors, tax authorities), we will not disclose your personal information to third parties without your prior consent.

• Affiliated companies or businesses working with us, as well as the personnel employed by us or them, and our agents and representatives, have access to this information with our permission to perform our services to you and for your benefit (including customer service, internal research, audits, and compliance). Please refer to the privacy statement below under Section B for more information.
• You are solely responsible for maintaining the confidentiality of the password (username and password) you selected when registering with i-need. i-need is not responsible for any damage or loss caused by your disclosure of your password to third parties or by the use of your password by a third party who gains access to your account. If you become aware of any unauthorized use of your account, you must notify i-need immediately at info@i-need.gr.
• Users may change their registration details at any time in accordance with our Privacy Policy.

11.By participating in this agreement and using the i-need service software, to the extent permitted by law, you agree to defend and indemnify the company and any person (natural or legal) directly or indirectly associated with it (including, but not limited to, companies, distributors, directors, employees, representatives, members, lawyers, licensors, agents, or others involved in the creation, sponsorship, promotion, or any other form of distribution of the software) against any and all claims, expenses, damages, losses, liabilities, and costs (including attorneys' fees and expenses) arising from or in connection with: (i) any criminal, special, indirect, or consequential damage or loss of any kind (production, profit, revenue, contract, goodwill, or reputation, compensation); (ii) any inaccuracies in the (descriptive) information (including personal data, comments, and ratings) provided by users that are available through our software; (iii) the services provided by the professional; (iv) any (direct, indirect, consequential, or punitive) damages, losses, or expenses incurred or paid by you (including attorneys' fees and expenses) arising from the use or inability to use, delay, or virus in our software and/or the server that hosts the software; or (v) any (personal) injury, death, destruction of private property, or other (direct, indirect, special, consequential, or punitive) damage, loss, or expense incurred or paid by you arising from or paid for by you due to (legal) acts, errors, breaches, (serious) negligence, fraud, omissions, non-performance, misrepresentation, tort, from or (in whole or in part) by the user (employees, directors, officers, agents, representatives, or affiliated companies) (including attorneys' fees or expenses), including any (partial) force majeure or any other event beyond our control; (vi) any information on this Software that may sometimes be linked to external websites over which our services have no control and for which we assume no responsibility; (vii) any violation by the user or breach of any term of this agreement or any applicable law or regulation, whether mentioned herein or not.

12.i-need is released from any and all claims, liabilities, or damages arising from or related in any way to the recommendation of specific professionals according to a search form available on its website, tailored to the needs-requirements, comments, user feedback, and distance between the professional and user. Apart from its informational role, i-need does not participate in any disputes, negotiations, or agreements between you (users and professionals). We are not able and do not mediate in any way in the agreement between the user and the professional, let alone manage, arrange, or guarantee your payments. The responsibility for decisions you make regarding the services offered through the software, or the service (with all its consequences), rests solely with you (users and professionals). We do not evaluate the suitability, legality, or capability of any users, and you expressly waive and release i-need from any liability, claims, or damages arising from the use of i-need software or services, or related in any way to third parties recommended to you by the i-need software or service. By accepting the services, you acknowledge that i-need is not involved in the contractual relationship between the professional and the user.

13.i-need reserves the right at any time to notify, suspend, or terminate, temporarily or permanently, your account as a user or professional and take appropriate legal action if: (i) you violate any of the warranties and obligations contained in this agreement or any of the policies and rules associated with it; (ii) you use fraudulent practices or acts; or (iii) i-need perceives, at its sole discretion, that your activities and behaviors have caused or may cause harm to third parties or i-need; (iv) you are no longer authorized as a professional to provide services.

In such cases, you are not entitled to any compensation for the cancellation or suspension of your account in our software.

i-need may, at its sole discretion, for any reason or no reason, and at any time, modify or discontinue its services, with or without notice. i-need is not liable for any damage or loss caused by such modification/termination of the i-need service.

You are under no obligation to use the i-need service and may choose to stop using it at any time.

14.i-need is not obligated to provide support, maintenance, upgrades, modifications, or new versions under this agreement. However, it may, at its discretion, from time to time release upgraded versions of the application and upgrade the online version of the application you use on your mobile phone or computer. You (users and professionals) agree to such an automatic upgrade and agree that the terms of this agreement will apply to any such upgrade.

15.This agreement may not be assigned by you without the prior written consent of i-need. Any attempt to assign in violation of this section is void. i-need reserves the right to assign this agreement to (i) a parent or subsidiary company, (ii) a purchaser of assets, or (iii) its general or specific successor. The assignee of i-need is bound by this agreement under the same terms.

16.These terms and conditions constitute the entire agreement between the user, professional, and i-need concerning its subject matter, superseding any and all means, agreements, letters, and/or contracts, oral or written, between the parties concerning the subject matter described herein prior to the date of your registration as a user or professional.

• It is expressly agreed between the parties, i.e., i-need and professionals or i-need and users, that this does not constitute a work or employment contract, nor is it part of an agency or franchise relationship.
• The invalidity of any provision of these terms and conditions does not invalidate all other provisions herein. In such a case, an invalid provision shall nevertheless be applied to the maximum extent permitted by applicable law, and you agree at least to accept a provision with similar effect to the invalid one, considering the content and purpose of these terms and conditions.
• The failure of i-need to enforce any provision of this agreement does not in any way affect the right of i-need to enforce such a provision at a later time.

For any dispute arising from this agreement and relating to the application of the terms, the applicable law shall be Greek, and the exclusive jurisdiction shall be the courts of Athens.